May
15

“Is Selling Evil”

I believe that if you really believe in what you are doing, it’s your obligation to go out and tell the world about it. If you sincerely believe with every fibre of your body that your product or service is making people’s life better then it’s your duty to market and sell. This means you can’t be shy about your marketing and sales efforts. You have to bang your own drum and bang it very loud.

I came across this video and thought you might find it interesting. I hope you get some inspiration from watching it.

May
10

5 Tips on How and When to Ask for Referrals

Referral MarketingSmall business owners and sales professionals do not regularly ask for referrals. I read recently that about 70% of sales people don’t ask for referrals. They don’t even approach the subject with their clients.

Why? Many are afraid of being rejected. Some falsely believe that they will make their clients feel uncomfortable. Others think asking makes them look like they’re begging for business.  And far too many just plain forget to ask.

If you don’t ask for referrals regularly don’t be surprised if you are not getting enough to make a dramatic impact on your business.So how and when should you ask for referrals? Here are 5 tips that you can implement immediately.

1. Identify your referral sources.

Your best referral source should be your current or past clients. But don’t forget to include your prospects and centers of influence as your referral sources.

2. Talk to your clients about the value they get from you.  Author and referral coach Bill Cates calls it the “Value Discussion”. Basically you want to have a conversation with your clients to make sure that they recognize and appreciate the value they get from using your services. You need to do this first before youask anyone for referrals. Cates recommends having this discussion almost every time you meet with your clients.

3. Talk to your referral sources about who makes a good referral for you.

One of the reasons your referrals may tend to be of poor quality is because you probably didn’t have a discussion with your referral sources about your ideal referral. You must define your ideal referral for your referral sources if you want to get quality referrals. 

4. Pay attention during casual conversations for opportunities to ask for referrals.

Whenever someone tells you they are happy with your product or service or give you any kind of positive feedback, that’s an opportunity to ask for referrals. For example if a client tells you “I really appreciate your fast service”. Your response could be something like: I’m pleased you appreciate the value of doing business with me, who else do you know would benefit from my fast service?”

5. Be direct and confident when asking for referrals.
Don’t ask in a “wimpy way like: “If you know of anyone I can help tell them about me.” This is better than not asking at all, but it doesn’t put you in the best position to get referrals. Instead try something like this: Who among your co-workers or family members is thinking about getter a bigger home?” When you ask for referrals, ask in a way that the answer has to be the name of a specific person or business. And don’t apologize for asking.

Remember if you want to get a steady flow of referrals you must have a strong commitment to serving your clients beyond their exceptions, beyond your industry norms. You need to adapt a referral mind-set.

 

May
06

11 Ways To Use Promotional Products To Boost Your Sales

Promotional Products, Promotional Items, Advertising Specialties 1. SALES CALL – Leave a promotional item that will keep your sales message in front of the buyer after the business card has been filed out of site.

2. TRADE SHOWS – Boost booth traffic by having a unique promotional item others don’t. When other attendees see the unique item, they will ask what booth it came from.

3. CUSTOMER RELATIONS – Build customer loyalty and help insure against loss of customers by recognizing them on special occasions, even better, all year long.

4. AS DOOR OPENERS – Having a promotional product in hand is a good ice breaker when trying to get acquainted with new companies.

5. OPEN NEW ACCOUNTS – Leave something with new clients to show your appreciation for their business and keep your business name in front of them. “Top of Mind”

6. PRESENTATIONS – Sales efforts of many businesses require a proposal and/or the distribution of sales brochures. The way these materials are presented creates a first impression in the mind of the buyer.

7. REACTIVIATE DORMANT ACCOUNTS – Past customers who have stopped doing business with you are a good source of business growth. Promotional items could start to rebuild the business relationship.

8. SEASONAL/SPECIAL PROMOTIONS – These are designed to build business traffic at seasonal times or for some special event. Promotional products will supplement your use of mass media advertising.

9. INTRODUCE NEW PRODUCTS AND/OR SERVICES – Use to let others know of your new product or service.

10. INCLUDE AN ITEM IN YOUR NEXT DIRECT MAIL CAMPAIGN – Studies found it can boost your response rate by up to 50%

11. TO SAY THANK YOU – at a customer appreciation event

* Looking for Promotional Products? Check out www.Promoshop.ca

 

May
03

Benefits of Having a Newsletter for Your Business

Apr
23

One of The Most Critical Predictors of Success

kevin Toney,  the marketing CoachHere’s a question for you…

What is one of the most CRITICAL predictors of your success in 2012 and beyond.

ANSWER!

Whether you are moving forward and progressing every day in your business or falling backwards.  In business you are only moving forward or backwards. If you’re standing still it’s the same as moving backward, because everything around you is moving forward.

So how do you make sure you move forward and not fall behind?

Well, I follow the philosophy of life-long-learning. I’ve made a commitment to learn something new about marketing, sales or business development every single.

I recommend reading watching or listening to something about your industry or business development everyday, for at least 20 minutes to an hour. I understand that you are probably strapped for time, but you can’t use that as an excuse, you have to make the time.

In your office doing paperwork, why not listen to a podcast in the background. While driving to your next appointment instead of listening to the radio, how about listening to a training CD. Out for walk or on the treadmill, you could listen to training materials on your IPOD/MP3 player.

I’ve developed resource pages with lots of training materials for some of you, but many of you are not using them. I have an extensive library of training materials so if you need information on a specific topic I may have something for you. Just call or send me an email.

A good place to visit every day is my YouTube channel (http://www.youtube.com/primetimewpg) and this blog.

Far too often fear of failure holds us back from taking ACTION to IMPLEMENT what we learn. It’s easy to stay in your comfort zone, but it’s probably not good for your business. Sometimes I fall into this trap too, so I have to constantly remind myself that I will never succeed if I’m not willing to fail. success never comes without challenges.

Anytime you attempt to make improvements there will always be setbacks and hurdles. I’m in the process of upgrading my computer systems and I’ve had some setbacks and delays, but in the long run I will be able to provide you with better services.

Quote of the day:

“Failuer is the OPPORTUNITY to start over again more intelligently.”

Make it a great day!

Apr
17

Can Less Really Be Better Than More In Social Media Marketing?

social media marketingSocial media marketing can be effective at engaging with your current and potential customers in a two way conversation. It can also help you drive visitors to your website, blog and promote your brand (if you have one). Despite these great benefits you must remember that social media tools should be seen as another aspect of your overall marketing strategy.

According to author Catherine Parker, when it comes to using social media in your marketing, less can sometimes be better than more.

There are so many social media options available to small business owners and sales professionals; it’s easy to get overwhelmed. Many of them are free or very low cost so they become very attractive to small businesses that are often operating on “shoe-string” marketing budgets.

In my business I tried to use as many of the social media available, but I found it challenging to keep my focus in order to make my efforts pay off. Focus, consistent social media campaigns are very time consuming because you have to constantly engage your audience to really see significant marketing benefits. So using lots of social media tools can quickly monopolize your day.

The little secret is not how many social media tools you use, but how effective you use them. So don’t believe all the hype about every new tool you hear about. Your success will come from your focus on a few tools that fit your overall marketing strategy.

Understand Your Target Market

When selecting which social media option to invest your time and efforts in, you must have a good understanding of your target market. You will need to know what social media places they use or hang out at.  For example if you are targeting older, business professional types you would be better off focusing your efforts on LinkedIn instead of Facebook, even though Facebook has more users.

 Know Your Strengths

Do you have more time than you have money? If this is the case you might be able to take on a few more social tools. However, if you feel like you’re always strapped for time, but your cash flow is healthy you could consider outsourcing or hiring someone to manage your social media campaigns.

Responsive Engagement is Critical

If you have a Facebook business page or a blog and you encourage people to ask questions and make comments you will need to find the time to respond to answer questions. The last thing you want to do is to ask for questions and comments and never respond when you get them. This could damage your reputation and brand. It may also leave the impression that if people buy your products or services you will not respond if they have support issues.

The bottom-line is social media marketing can eat up a lot of your time, so pick one  to three tools that you can manage effectively and focus on those. And make sure that they give you the opportunity to engage in a two way conversation with your clients and prospects. You have to have regular engagement and activities with whatever social media tools you decide to use to help boot your marketing. So when it comes to busy small business owners and sales professional, less rather than more is probably the wise path.

Apr
10

There’s A Lot More to Prospecting Offline Than Cold Calling

Marketing Training, Lead generation, Sales trainingMy girlfriend took a sales training course  a while back. So we were chatting about the training. She told me the instructor of the course asked the group of 18, who amongst them enjoyed prospecting.  Only two people raised their hands.

The instructor went on to spend most of the time talking about cold calling potential clients. You see the instructor believed that prospecting was mostly about cold calling.  She’s not the only one.  Many business owners and sales professionals believe that prospecting means cold calling.  And we all know how the vast majority of sales people feel about cold calling, so I’m not surprised only two people admitted they liked prospecting.

Why do they call it cold calling? Because “the thought of making these calls on the phone or in person, day in day out sends chills through the bones of most people”.  Getting on the phone or dropping by to talk to someone who doesn’t know you from a hole in the wall is tough, gruelling work.

The more important point I want to make is that prospecting for new business involves much more than cold calling. And there are more fun and effective ways to find and attract new business, while maintaining your self-esteem. I took a workshop a few months ago and the instructor recommended that every business have at least 8-10 different prospecting strategies or lead generation systems. I’ve implemented his recommendation.

Here are some examples of prospecting strategies:

1. Develop a list (database) of individuals or businesses that fit your customer profile or target market and set-up a system that allows you to communicate with them at least once a month.

2. Send out a monthly newsletter email or printed.

3. Join several networking groups and attend regularly.

4. Volunteer to work on community groups and boards.

5. Mail 20 sales letters or postcards a week.

6. Explore the benefits of email marketing.

7. Start a referral program with your current clients to encourage referrals and positive word-of mouth.

8. Make sure your web site is designed to capture the contact information of people who visit.

9. Develop a list of people who are in a position to refer new business to you. Invite them out for coffee or lunch to explore how you can help each other. (Influencers)

10. Team up with another business that markets to your target market, but offers a different product or service than you. (Joint Venture Marketing)

The key to making all these prospecting ideas work for you is to integrate them to leverage your time and money.


Mar
28

Ten Tips on How to Develop Your Referral Program

Small business marketing, Kevin Toney the marketing CoachTalk to any small business owner about how they find most of their new customers or clients and the word referral always comes up. However, in most cases their referrals are sporadic and unpredictable. In order to receive a steady flow of referrals in to your business, I recommend you develop a specific referral program. Here are 10 suggestions to help you develop a successful referral program.

1. Commitment: Make a strong commitment to developing a specific, proactive referral program.

2. Set Specific Goals: Decide on the number of referrals you want to get and how long it will take you to get them; for example, 30 referrals in 10 weeks.

3. Client/ Customer Profile: If you don’t know what kind of referral you want you will never find them. Profile your current client base to develop a profile of your ideal prospect.

4. Identify your Influencers: Develop a list of people who you have a close relationship with that are in a position to give you referrals. Let them know who your ideal prospect is. Discuss it with them over lunch; your treat. Invest in building a meaningful relationship with them.

5. Enlist The Help of your Top 20% Clients/Customers: Encourage and motivate your best clients to give you referrals. If you have been offering them lots of FREE extra value and benefits, they will be happy to help you. Offer them incentives for referrals.

6. Give! Give! Give !: Provide all your clients with lots of FREE value- added service and they will brag to their friends, family and associates about you; resulting in lots of referrals.

7. Give Back to Your Community: Volunteer your time to a charity or help out at an event for a non-profit organization. Coach a team at your local community club.

8. Rewards and Recognition Programs: You MUST reward and show appreciation to your clients and influencers who give you referrals. Find a unique way to say thank you. And you have to let them know the outcome of their referral. Keep them in the loop.

9. Track and Measure all your Referral Programs: If you don’t track or measure your efforts you won’t know if your program is being a success.

10. Have a Specific Follow-up System: How are you going to handle all your new referrals? What methods will you use to contact them? What if they are not ready to do business right away? What system do you have in place to start building a relationship with them for future business?

One of my referral programs is, I give my clients a $25.00 discount off their next invoice, if they refer someone to me who becomes my client.

Referrals from satisfied customers are probably the most cost-effective way to increase your sales. However if you want to receive a steady flow of referrals you must be proactive in creating an environment and conditions that makes it easy for people to give you referrals. If you just sit back and wait to get a referral, your results will be sporadic and inconsistent.

Mar
13

Are You Running a Business or Just Created a Job for Yourself?

Small Business Marketing BlogI met with a potential client a few days ago and he tells me that he feels like he’s on a hamster wheel, but if he gets off his business will not survive.  At that point I remembered an article I read years ago that asked the question; “are you running a business or have you created a job for yourself?”

The difference may not be obvious, but your answer will make a significant difference in the way you operate your business. Question! What will happen to your business if you had to leave for 3 months? Will your business continue to generate revenue? Will your business survive?

I’ve come to the conclusion that you can’t really say you have a business unless you can leave it for several months and the sales continue to come in.  So I ask you, are you running a business or have you created a job for yourself?

Personally I’ve created a job for myself, but I have a goal and a plan to create a business.

It’s a worthy goal to create a job for yourself, but the downside is you will always feel like you are on a hamster wheel. You’re likely to be often stressed out, work very long hours and family vacations are usually just a dream.

My experience with most entrepreneurs and small business owners is that they have created jobs for themselves. The glaring indication of this is the lack of systems, especially marketing and sales systems.  Most things are done on the fly without strategic thinking.

Why are franchises so successful? Because they have systems for everything. You can export the McDonalds Franchise to almost any country and it will be successful, because the success isn’t dependent on the individual workers, but on the “Franchise system.”

If you really want to create a long-term growing business then the success cannot be solely dependent on you. You need a turnkey style operation, a business that is so systematized that you don’t have to be involved in the day- to-day activities of the business.

You need to find ways to automate many of your daily activities so you can get off the hamster wheel. I think every small business owner and entrepreneur should think about developing systems so they can stop being a slave to their business. I highly recommend Michael Gerber’s book: The E-Myth. In his book Micheal talks about the important role systems play in transforming your technical skills (your job) into a profitable business.

Understand that business is a combination of systems and a marketing system is arguably your most critical system. Can you write down your process for attracting prospects, converting them to customers then turning them into repeat sales and long-time clients? If you can’t write it down, then you really can’t do it.

“Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant.” (Michael Gerber)

So, do you have a business or have you created a job for yourself?

The Four Mind-Sets of an Entrepreneur (Video)

Mar
01

Eleven Tips for Effective Offline Networking

As business owners or sales professionals we know that networking can be an effective strategy for finding and attracting sales leads. Most of us could probably increase our sales if we worked on improving our networking skills.

Networking isn’t about making an immediate sale; it’s about developing and sustaining mutually beneficial relationships. With that said check out these 11 tips to help you improve your networking skills.

1. Maintain a list or database of close personal friends and business associates – this can be a list of people who can influence your business in a positive way. It’s commonly known as a “centre of influence” or “sphere of influence”.  They can be a great source for referrals.

2. When at networking events listen 80% talk 20% – listening builds trust and shows that you sincerely care. Ask open-ended questions about the person’s business and listen for the answers. Don’t spend the time only talking about yourself and your business.

3. Good networkers ask for referrals – a subtle way to ask might be something like this: “who else do you think can benefit from using my services”?

4. When you meet someone at a networking event always follow-up with a thank you note. I usually send an email or a letter telling them that it was nice meeting them and that I will keep in touch.

5. When you exchange business cards use the back of the card to take notes about key points of your conversation.

6. Be more outgoing and cheerful when you attend business networking meetings. Don’t be a wall flower. Introduce yourself to strangers, it might feel a little uneasy at the beginning, but the more you do it the more comfortable you’ll become.

7. Develop a 20-30 second commercial of what benefits your product or services offers. This is sometimes called your “elevator speech”. Can you clearly identify what benefits you offer in the time it takes to go to one floor?

8. If you are in a situation where you get the opportunity to stand up and introduce yourself, DON’T say what you do, talk about the benefits your business provides.

9. Always have business cards to handout. Obvious, but I have been to networking meetings and met people who did not have business cards. Stock up on cards before you leave the house or office.

10. Get involved in your networking group – volunteer to do small tasks and join committees to give yourself more visibility.

11. When ending a conversation do it gracefully, don’t just walk away. Come up with a few exit lines that will allow you to move on to chat with other people. For example: “I enjoyed learning about your business, please excuse me as I follow-up with a potential client over there”.

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